Privacy Policy

Last Updated: August 10, 2025

Effective Date: August 15, 2025

The HALO Firm, LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share personal information when you use our concierge care services or DNA diagnostics. By engaging with our services, you agree to the practices described below.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

  • Personal Information: Name, date of birth, gender, mailing address, phone number, and email.

  • Health Information: Vitals, wellness screening results, case management details, and other health-related information you choose to share.

  • Payment Information: Billing details necessary to process transactions.

  • Genetic Information: Biological samples, DNA results, and related data (only when you purchase a DNA testing service).

  • Usage Data: Information about how you interact with our website, forms, and communications.

2. HOW WE USE YOUR INFORMATION

Your information may be used for the following purposes:

  • To provide concierge care and wellness services.

  • To process DNA diagnostics and deliver results.

  • To communicate with you regarding appointments, results, and follow-up care.

  • To comply with legal, regulatory, and accreditation requirements.

  • To improve our services and client experience.

  • With your consent, for limited research or product development purposes (DNA diagnostics only).

3. DNA DIAGNOSTICS PRIVACY PRACTICES

Because DNA testing involves sensitive information, we apply extra safeguards:

  • Sample Collection & Testing: Samples are processed only by accredited laboratories.

  • Storage & Retention: Samples may be destroyed after testing or retained up to six (6) months for quality assurance. Results and records are retained as required by law.

  • Research Use: Samples will never be used for research without your explicit consent. You may withdraw consent at any time.

  • Result Disclosure: Results are shared only with the Nominated Person identified on your submission form, or with a parent/guardian if the client is a minor.

  • Limitations: Results are for informational purposes only and should not replace medical advice.

4. HOW WE SHARE INFORMATION

We do not sell or trade personal information. Information may be shared only with:

  • Accredited laboratories to process samples.

  • Logistics and shipping providers to deliver kits or supplies.

  • Authorized healthcare providers, if you request coordination of care.

  • Legal or regulatory authorities, if required by law.

All partners are required to maintain confidentiality and use information only as needed to provide the requested services.

5. DATA SECURITY

We use appropriate administrative, technical, and physical safeguards to protect your data, including secure servers, encrypted transmissions, and restricted staff access. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

6. YOUR RIGHTS

Depending on your location, you may have the following rights:

  • Access to the personal data we hold about you.

  • Request correction or deletion of your information.

  • Withdraw consent to data use (where applicable).

  • Request restrictions on how your information is used or shared.

  • Receive copies of your test results and related records.

To exercise these rights, contact us at legal@thehalofirm.com.

7. CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under 13 without parental consent. DNA testing for minors is only conducted with documented parental or guardian authorization.

8. DATA RETENTION

  • Concierge care records are retained in compliance with healthcare regulations.

  • DNA samples are stored up to six (6) months, unless retention is legally required or you consent to research.

  • Business records (billing, contracts) may be kept longer for compliance purposes.

9. INTERNATIONAL DATA TRANSFERS

If you are outside the United States, your data may be transferred to U.S. laboratories or service partners. Safeguards are applied to protect your data in accordance with applicable laws.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new effective date.

11. CONTACT US

If you have questions about this Privacy Policy, please contact:

The HALO Firm, LLC
Email: legal@thehalofirm.com
Phone: (504) 233-0131
Mailing Address: 725 Westin Oaks Dr Hammond LA 70403